FAQ

How we are keeping you safe

Important COVID-19 information

We are open at full capacity and have a fantastic line up of entertainment for you to enjoy. Your safety, comfort and enjoyment remains our number one priority. We’ll be following all government guidelines and will regularly update this page if, and when, there are any changes. Please check before your visit for the latest information. 

The wearing of masks – In line with the latest advice, we are are encouraging customers to wear face coverings except when eating or drinking at their seats, but these are not mandatory. Our staffing team will continue to wear masks for the time being based on the best practice advice for our setting. Those volunteers who are able will continue wear a face covering.

Cleaning – All of our stringent and much praised cleaning protocols will remain in place as well as the use of screens at customer service points.

Social Distancing – In line with phase 4 unlocking, our auditorium will return to normal capacity. We will continue to circulate and extract fresh air throughout the auditorium during your visit. You may want to bring an extra layer with you just in case it gets chilly! In common areas, we will continue to provide as much space, convenience, and signage as possible in the same style as at present. We will continue with all of our practices to help you in and out of the building as easily as possible.

The be laid plans – If anybody if your group feels unwell in the 10 days leading up to your booking, you must let us know. If possible, we will transfer your booking to another event or issue a voucher to be used at another time. Please do not attend if you have been asked to stay at home.

What will be different when I visit?

• The doors to the venue will open 45 minutes before your event. Please do not arrive before this point. There will be no queue points outside. You may want to think about how to time your arrival. If we have your email address, we will email you beforehand with the latest advice on this.

• You should pre book your tickets and refreshments online or by phone and then either print out your tickets or have them on your phone screen. If you are unable to do this, you will need to purchase or collect your tickets no earlier than 45 minutes beforehand from the Christchurch Information Centre Door. The box office inside the building will not be open. 

• Your pre booked tickets will be checked upon entering the building, after which you will be free make your way around the building. Everyone aged 16 or over will have the opportunity to use the NHS app to sign in if they wish to.

• You will notice hand sanitising stations as you arrive and at the top of the foyer. We’d like to encourage you to use these as well as to wash your hands whenever you are visiting one of our facilities.

• The foyer will not have any furniture at this time, but you will be able to take your seat in the auditorium as soon as you arrive if you wish.

• The coffee shop and bar will be open as normal.

• You’ll notice lots of signage as you move around the venue whilst we are advised to do this. This is nothing new if you have been in any shop or public space, but we hope you’ll find it useful.

• There will be queuing systems if you have not taken advantage of our pre booking systems for ticketing and refreshments, whilst we are advised to do this.

• Our customer service points will be behind screens whilst we are advised to do this.

• We have had our airconditioning plant overhauled and increased fresh air will now be circulated throughout and then extracted from the auditorium. This may make the space a little more chilly and you may want to bring an extra layer with you just in case. The raditors will still be on if the weather dictates!

• We ask that you take advantage of card payment wherever possible to cut down queue times (we have to wash our hands after handling each cash transaction!). All our chip and pin machines allow contactless payments including Apple and Android pay using your phone.

• Anyone under the age of 16 must be accompanied by an adult to any film rated U or PG.

Chages to our standard terms and conditions - 

If you purchased tickets with us for an event and the date on your ticket / booking has been changed by the Regent Centre, we will continue to offer credit notes and exchanges to other events. As a last resort, we will offer refunds but as a charity, after 15 months of closure, we are unable to sustain this level of service indefinitely.  

If you purchased tickets for an event from the advent of Phase 2 onwards or previous to this and your tickets have not been rescheduled at any point (your booking date remains the same as the original), we will only offer changes (credit notes and exchanges) to your booking if any member of your party is affected by illness due to Covid, in which case we must have at least 6 hours’ notice of this. 

Nobody must attend if they have had contact with a person with Covid in the last 10 days regardless of the status of their booking.

Our phone lines are on reduced opening (Monday to Saturday 10am to 4pm), but if you have an enquiry about our measures or about tickets that you have in hand for a live show that you think we have not contacted you about yet, send us an email to admin@regentcentre.co.uk and we'll do our best to help you out.

 

 
 
 
 
 
The Regent Centre | 51 High Street, Christchurch, Dorset, BH23 1AS
Registered Charity Number: 1089084 | Company Number: 03941287 | Privacy Policy